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Use your recovery key: the 32-character code shown when you created your vault (groups like XXXX-XXXX). Without the passcode and without the recovery key, the vault cannot be opened by anyone, including us — that is what keeps it private.

If you can still unlock with your passcode or Face ID, export everything to Files (Settings › Export all to Files) as a safety copy. Showing the recovery key again from inside the app is planned.

Your files are encrypted with a key derived from your passcode on your device. We never see it, so there is nothing for us to reset. Any app that can “reset” your vault for you can also read it.

Today the reliable way is: on the old phone, Settings › Export all to Files, move the files to the new phone (AirDrop, a computer or a drive), then add them to Hushbox on the new phone. Encrypted backup and restore with your recovery key is planned.

Yes, as encrypted data. The device key your passcode relies on is never backed up, so a restored vault on a different phone needs your recovery key.

Yes. The vault lives inside the app. Export anything you want to keep before deleting Hushbox.

No. Hushbox stores the original file exactly as it was, and Export gives you the same file back with its name and date.

Hushbox offers to, after it has read the vault copy back successfully. Deleted photos stay in Photos › Recently Deleted for 30 days; empty that album to remove them for good.

A second passcode that opens a separate vault with harmless content. Put a few ordinary photos in it so it looks used.

After two wrong passcodes in a row, the front camera takes one photo. It is encrypted so that only your unlocked vault can show it, and you see it the next time you open Hushbox.

Settings › Restore purchases, signed in with the same Apple ID.

Subscriptions are managed in your Apple ID settings. Refunds are handled by Apple at reportaproblem.apple.com.

Everything already in your vault stays accessible and exportable. You just can’t add more than 100 items or use Pro features.